Responsible Gaming

At Pub Casino on pybcasino.com, gambling is designed to be a form of entertainment, not a way to make money or resolve financial difficulties. Responsible gaming means approaching casino games consciously: setting clear limits, understanding the risks, and stopping as soon as play is no longer fun. This page explains how you can stay in control and how we, as the operator, support you in doing so.

The site is operated for UK players by L&L Europe Ltd under remote operating licence 38758 issued by the UK Gambling Commission. In line with the Commission's social responsibility requirements and industry best practice, we provide a set of tools, information and support options to help you manage your play and reduce the risk of gambling-related harm. If you have any concerns about your gambling, we encourage you to reach out - our team is here to support you in 2025 and beyond.

Risk Awareness

Gambling can become harmful when it stops being casual entertainment and starts to interfere with your daily life, finances, relationships or wellbeing. Understanding early warning signs helps you recognise potential problems before they escalate. Under UK standards, you should regularly reflect on your gambling behaviour and compare it with your original intentions when you signed up to play on pybcasino.com.

Common Warning Signs

• Betting more than you can afford: depositing money needed for rent, bills, food or other essential expenses.
• Chasing losses: increasing stakes or playing longer than planned specifically to "win back" money you have lost.
• Preoccupation with gambling: frequently thinking about games or bets, even when you are at work, studying, or with family and friends.
• Loss of control over time: playing for much longer than intended, ignoring time spent, or missing sleep to continue gambling.
• Hiding your gambling: lying to others about how often you play, how much you spend, or the size of your losses.
• Borrowing or using credit: taking loans, using overdrafts or credit cards, or selling possessions to fund gambling.
• Emotional changes: feeling anxious, irritable, depressed or guilty in connection with your gambling.
• Neglecting responsibilities: gambling instead of attending work, studies, social or family commitments.

Quick Self-Assessment

Consider the following statements and answer honestly "yes" or "no" to each:

• I spend more time or money on pybcasino.com than I originally plan to.
• I have tried to cut down or stop gambling but found it difficult.
• I gamble with money that I really need for other things.
• I sometimes chase my losses by depositing again to try to win money back.
• I feel restless, upset or anxious when I cannot gamble.
• I hide my gambling, or the size of my deposits and losses, from people close to me.
• My gambling has caused problems in my relationships, work, studies or finances.
• I rely on winning at the casino as a way to solve money problems.

If you answer "yes" to several of these statements, you may be at risk of gambling-related harm. We strongly encourage you to make use of the tools described below, consider a Time-Out or self-exclusion, and contact professional support services such as GamCare or Gambling Therapy for confidential help.

Limits & Tools

In accordance with UK Gambling Commission requirements and our own social responsibility policies, Pub Casino on pybcasino.com provides a range of tools that allow you to manage your gambling. Using these tools proactively is one of the most effective ways to stay in control.

Deposit Limits (Daily, Weekly, Monthly)

You can set deposit limits to control how much money you can transfer to your player account over specific periods. These limits apply to all deposits you attempt to make to your account on pybcasino.com.

1. Access your account: Log in and go to "My Account" > "Responsible Gaming" > "Deposit Limits".
2. Choose a period: Select the type of limit you want to set - daily, weekly and/or monthly. You can use any or all of these periods.
3. Enter your limits: For each period, enter a maximum GBP amount that you are comfortable losing, for example:
   • Daily limit: £20
   • Weekly limit: £50
   • Monthly limit: £150
4. Confirm your settings: Review the amounts and confirm. The new limits will apply immediately or as clearly stated on screen.

You will not be able to deposit more than the limit you set for each period. If you request to lower your limit, this is usually applied immediately. If you request to increase or remove a limit, the change will be subject to a cooling-off period and additional checks in line with UKGC guidance, and you will see a clear message before any increase takes effect.

Time and Session Limits

To help you manage the time spent gambling, we offer reality checks and session limit features:

• Reality checks: Periodic on-screen reminders (for example, every 30 or 60 minutes) show how long you have been logged in and your net result during the session. You can adjust these in "My Account" > "Responsible Gaming" > "Session Reminders".
• Session limits: You can choose a maximum continuous session duration (for example, 1 or 2 hours). When this time is reached, you will be logged out and required to take a break before logging in again.

We encourage you to combine financial limits with time-based controls, and to take regular breaks away from your screen.

Time-Out (Short Breaks)

If you feel you need a short break from gambling but are not ready to commit to a longer self-exclusion, you can use the Time-Out feature. This prevents you from playing for a defined period while allowing you to return after the break ends.

1. Navigate to Time-Out: Log in, go to "My Account" > "Responsible Gaming" > "Time-Out".
2. Select a duration: Choose a break period, such as 24 hours, 48 hours, 72 hours, or up to a few weeks (e.g. up to 6 weeks, subject to the options shown on site).
3. Confirm your choice: Read the on-screen explanation carefully. Confirm that you wish to activate the Time-Out.
4. During Time-Out: You will be unable to deposit or play. You may still be able to log in to review your account, documents and balance, but you will not be able to place bets until the Time-Out expires.

A Time-Out is intended as a short pause, not a solution to serious gambling problems. If you feel that you are losing control, please consider full self-exclusion and contact accredited support services.

Self-Exclusion

Self-exclusion is a formal agreement between you and L&L Europe Ltd, the operator of Pub Casino on pybcasino.com, that we will prevent you from gambling on our platform for a minimum period. For UK players, self-exclusion is governed by UK Gambling Commission rules and is designed as a strong protection measure for those at risk of gambling-related harm.

How to Self-Exclude

1. Log in to your account: If you still have access, sign in and go to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot log in, contact customer support and ask for self-exclusion assistance.
2. Select the exclusion period: Choose the length of exclusion that best reflects your needs. Typical options include:
   • 6 months (minimum period for UK self-exclusion)
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (indefinite, with no planned reopening)
3. Read the information carefully: You will see clear information about the consequences of self-exclusion, including access restrictions and how it affects any existing accounts.
4. Confirm your decision: Tick the required confirmation boxes and submit your request. You may be asked to confirm again via email or on-screen to ensure this is an informed decision.
5. Immediate action: Once processed, we will log you out, block your access for the selected period and apply self-exclusion across all relevant accounts you hold with our UK-licensed operation.

Consequences of Self-Exclusion

• Access: You will not be able to log in or place bets on Pub Casino via pybcasino.com during the self-exclusion period.
• Deposits and play: New deposits, wagers and participation in promotions are not permitted.
• Outstanding balances: You remain entitled to withdraw any available balance, subject to standard verification and regulatory requirements. Where necessary, our team may assist you in arranging withdrawals without reactivating gambling access.
• New accounts: You must not attempt to open new accounts during self-exclusion. If we identify or reasonably suspect that a new account has been created, it will be closed and any activity handled in accordance with UKGC guidance.
• Early reopening: In line with UK regulation, self-exclusion cannot be lifted before the minimum period has expired. At the end of the exclusion, if you request reactivation, a mandatory cooling-off period and further checks will apply before any reopening is considered.

External Self-Exclusion via GamStop and Other Registers

In addition to our own self-exclusion, UK customers are strongly encouraged to register with GamStop (the UK national online self-exclusion scheme). Once registered, GamStop will attempt to prevent you from using most online gambling operators licensed in Great Britain for your chosen period. Similar registers are available in other jurisdictions (for example, the RGIAJ register in Spain). If you play from outside the UK under other licences, you should also consider any local self-exclusion registers in your country of residence.

If you are unsure whether self-exclusion or a Time-Out is more appropriate, please contact our support team or an independent support organisation for guidance before making your decision.

Support Resources

If you are worried about your own gambling or that of someone close to you, specialist support is available. As a UK-focused operation, Pub Casino on pybcasino.com encourages players to make use of independent, confidential services that provide information, counselling and practical assistance.

Local Support for UK Players

• National Gambling Helpline (GamCare): Call 0808 8020 133 free from landlines and most mobiles in the UK, 24 hours a day, 7 days a week. Support is provided in English, with access to translation services where reasonably possible.
• GamCare Online Support: Live chat, forums and structured online programmes via www.gamcare.org.uk, offering confidential advice for gamblers and affected others.
• BeGambleAware: Information, self-help tools and links to treatment providers at www.begambleaware.org, focusing on UK-specific guidance and referrals.
• NHS Gambling Services: The NHS in England, Scotland, Wales and Northern Ireland provides specialist clinics and mental health services. You can speak to your GP to request a referral or visit the relevant NHS website for more details.

These services are independent of L&L Europe Ltd, free to use, and conversations are confidential within legal and safeguarding limits.

International Support Organisations

Self-Exclusion Schemes by Country

• United Kingdom - GamStop: A free national online self-exclusion service covering most UK-licensed online gambling sites. Registration is strongly recommended for UK players wishing to stop gambling across multiple operators.
• Spain - RGIAJ: The "Registro General de Interdicciones de Acceso al Juego" (RGIAJ) is the national register in Spain that restricts access to licensed gambling venues and websites when a person registers for exclusion.
• Other jurisdictions: Many countries provide similar government-backed or regulator-managed exclusion schemes. If you are playing outside the UK (for example, under the MGA licence MGA/B2C/211/2011 of L&L Europe Ltd), you should seek local information about any national self-exclusion register available in your country of residence.

Blocking Software and Device Controls

• Gamban: A paid blocking application that can be installed on devices to block access to gambling websites and apps, including pybcasino.com, for a chosen period.
• BetBlocker: A free tool that enables you to block access to a large number of gambling websites and apps. It is suitable for both gamblers and families.
• Other tools: Many internet security suites and parental control tools allow you to block categories of websites; you may use these in combination with specialist blocking apps.

Blocking tools are not foolproof but can significantly reduce impulsive access, especially when combined with self-exclusion and professional support.

Family and Affected Others

If you are supporting someone who gambles, several organisations offer dedicated help for families and friends, such as family-focused groups associated with Gamblers Anonymous, online forums, and local counselling services. These services are confidential, non-judgemental and can provide guidance on setting boundaries and accessing professional support.

All conversations with these organisations are treated with strict confidentiality, subject only to safeguarding or legal obligations. They are independent from L&L Europe Ltd and will not share your information with us without your explicit consent.

Help for Family

Gambling problems rarely affect only the person who gambles. Family members, partners, friends and colleagues may experience stress, financial strain and emotional harm. At Pub Casino on pybcasino.com, we encourage relatives and friends to seek support early and to approach conversations with care.

Approaching the Conversation

• Choose an appropriate time: Talk when the person is sober, calm and not currently gambling or focused on chasing losses.
• Use "I" statements: Express how their gambling affects you (for example, "I feel worried when..."), rather than accusing or blaming.
• Be specific and factual: Mention concrete examples (missed bills, mood changes, borrowing) to help them understand your concerns.
• Listen actively: Allow them to explain how they feel without interruption. Acknowledge their emotions, even if you do not agree with everything they say.
• Avoid enabling behaviour: Try not to cover their debts, lie to others on their behalf or provide money that may be used for gambling.

Support Groups and Resources for Families

• Family support groups: Organisations linked to GamCare, Gambling Therapy and Gamblers Anonymous offer forums, online chat and local meetings specifically for affected others.
• Online forums: Moderated communities allow family members to share experiences, coping strategies and practical advice in a supportive environment.
• Helplines: The National Gambling Helpline (0808 8020 133) and similar services can provide you with confidential advice even if the gambler is not yet ready to seek help.

Next Steps and Professional Help

• Consult a GP or mental health professional: In the UK, your GP can refer the gambler and/or affected family members to specialist NHS gambling services, counselling or other mental health support.
• Seek counselling: Individual, couple or family therapy can help address communication difficulties, rebuild trust and manage financial and emotional impacts.
• Plan for emergencies: If you believe someone is at immediate risk of serious harm, self-harm or violence, contact emergency services (999 in the UK) or attend your nearest Accident & Emergency department.

Support for family members is as important as support for the person who gambles. You are entitled to seek help for yourself regardless of whether the gambler chooses to engage with treatment.

Operator's Commitment

Pub Casino, operated for UK players as Pub Casino on pybcasino.com by L&L Europe Ltd, is licensed and regulated by the UK Gambling Commission under licence number 38758. This licence, which includes a medium rating for funds protection, requires us to implement robust measures to identify and mitigate gambling-related harm, perform affordability checks and comply with anti-money laundering (AML) duties. We take these obligations seriously and continually review our processes to meet evolving UK standards through 2025.

Internal Risk-Check Procedures

• Behavioural monitoring: We use automated systems, supported by trained staff, to monitor patterns such as rapid increases in deposits, frequent declined payments, extended playing sessions, repeated Time-Outs or self-exclusions, and a pattern of chasing losses.
• Affordability and source-of-funds checks: Where thresholds are met or concerns arise, we may ask you to provide information or documentation (for example, payslips or bank statements) to ensure that your gambling is affordable and not funded by criminal activity.
• Reality checks and warning messages: We display pop-up messages reminding you of time spent and net results, and may show targeted safer-gambling messages if your behaviour suggests elevated risk.
• Account reviews and interventions: In higher-risk cases, we may apply additional limits, restrict certain products, or suspend your account while we assess the situation in line with UKGC guidance.

When We May Initiate Contact

Our safer-gambling team may proactively contact you using the details registered on your pybcasino.com account (for example, via on-site notification, email, SMS or phone) when certain risk indicators are triggered. Situations where we may reach out include, but are not limited to:

• Significant or sustained increases in deposits, stakes or losses over a short period.
• Long or unusually frequent play sessions without breaks.
• Signs of distress, frustration or references to financial difficulties in your communications with us.
• Multiple failed affordability or verification checks, or information suggesting that gambling may be unaffordable.

Our contact may include providing information about safer-gambling tools, suggesting a Time-Out or self-exclusion, recommending external support services, or, where necessary, imposing limits or restrictions on your account. We understand that such interventions may feel intrusive, but they form part of our regulatory obligations and our commitment to responsible operation.

L&L Europe Ltd is regarded as a financially stable operator; however, gambling always involves risk, and no operator or regulator can eliminate that risk entirely. Our role is to provide a safe environment, clear information and effective tools, while recognising that final decisions on whether and how to gamble rest with you.

Updates

UK gambling regulation and industry best practices continue to evolve. We may update our responsible gaming tools, internal procedures and this page to reflect changes in law, guidance from the UK Gambling Commission, developments in technology, and feedback from players or support organisations.

How You Will Be Notified

• Email: We may send notices to the email address registered on your pybcasino.com account, particularly where changes materially affect your rights or access to safer-gambling tools.
• On-site messages: Important updates may appear as pop-ups, in-account notifications or messages in the "My Account" or "Messages" section when you log in.
• Website banners and page notices: For significant changes, we may display banners or highlight updates at the top of this page or related information pages.
• Terms and conditions: Any changes to contractual terms will be reflected in the relevant terms and conditions, accessible via pybcasino.com, and may require you to reconfirm your acceptance.

We encourage you to review this page regularly and to pay close attention to any notifications or messages relating to responsible gaming.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, would like help using any of the tools described on this page, or wish to raise a concern about your gambling on Pub Casino via pybcasino.com, you can contact our dedicated team.

Responsible Gaming Contact Details

Please always refer to the "Contact us" or "Help" sections on pybcasino.com for the most current details. For the purposes of this information page:

• Email (Responsible Gaming): Use the dedicated responsible gaming contact link or email address shown within your account under "Responsible Gaming" or "Contact us". Messages sent through that channel are routed to trained safer-gambling specialists.
• Phone (UK support): You can call the UK support number displayed on pybcasino.com during published operating hours. Calls are charged at your standard network rate. If live chat is temporarily unavailable (for example, during late-night hours), phone or email support remains available where stated.
• Regulatory information: Details of our UK licence (number 38758, held by L&L Europe Ltd) can be verified on the UK Gambling Commission's public register at gamblingcommission.gov.uk/public-register/business/detail/38758.

Feedback and Support Request Form

You may also use the responsible gaming feedback form available on pybcasino.com to share concerns, request support or suggest improvements to our safer-gambling measures.

Name (optional):

Email address:

Subject:

Your message or request:

Type of request:
Self-control tools (limits, Time-Out) Self-exclusion request Information about responsible gaming Concern about my gambling behaviour Concern about a family member or friend General feedback or suggestions

I confirm that the information I have provided is accurate to the best of my knowledge and I consent to its use for handling my responsible gaming request, in line with the privacy notice on pybcasino.com.

Submit request

We aim to respond to responsible gaming queries as a priority. If you are in immediate distress or at risk of harm, please contact an independent helpline such as the National Gambling Helpline on 0808 8020 133 or emergency services on 999 in the UK before waiting for our reply.